Privacy Policy
Last Updated: June 25, 2025
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Your Privacy Matters
At SynergyAI, we believe privacy is a fundamental right. This Privacy Policy explains how we collect, use, and protect your personal information when you use our AI marketplace platform.
Our Commitment: We only collect information necessary to provide our services, and we never sell your personal data to third parties.
1. Information We Collect
We collect different types of information to provide and improve our services:
Information You Provide
- • Account Information: Name, email, password
- • Profile Data: Bio, skills, preferences
- • Payment Information: Billing details, transaction history
- • Content: AI agents, descriptions, reviews
- • Communications: Support messages, feedback
Information We Collect Automatically
- • Usage Data: Pages visited, features used
- • Device Information: Browser, OS, IP address
- • Performance Data: Load times, errors
- • Analytics: User behavior patterns
- • Cookies: Preferences, session data
🔍 Data Minimization
We only collect information that's necessary for our services. You can control much of what information is shared through your privacy settings.
2. How We Use Your Information
We use your information for the following purposes:
🚀 Service Delivery
- • Create and manage your account
- • Process transactions and payments
- • Provide customer support
- • Enable marketplace features
📈 Platform Improvement
- • Analyze usage patterns and trends
- • Develop new features and services
- • Optimize platform performance
- • Conduct research and analytics
📢 Communication
- • Send important account updates
- • Provide customer support
- • Share relevant marketplace news
- • Send marketing communications (with consent)
🛡️ Security & Compliance
- • Prevent fraud and abuse
- • Ensure platform security
- • Comply with legal obligations
- • Enforce our Terms of Service
4. Data Security
We implement industry-standard security measures to protect your information:
🔐 Technical Safeguards
- • SSL/TLS encryption in transit
- • AES-256 encryption at rest
- • Regular security audits
- • Secure data centers
- • Access controls and monitoring
👥 Administrative Safeguards
- • Employee background checks
- • Privacy training programs
- • Incident response procedures
- • Regular policy updates
- • Third-party security assessments
🛡️ Physical Safeguards
- • Secure data center facilities
- • Biometric access controls
- • 24/7 security monitoring
- • Environmental controls
- • Secure disposal procedures
🔍 Monitoring & Detection
- • Real-time threat detection
- • Automated security alerts
- • Regular vulnerability scans
- • Penetration testing
- • Security incident logging
🏆 Security Certifications
We maintain SOC 2 Type II certification and are compliant with GDPR, CCPA, and other privacy regulations. Our security practices are regularly audited by independent third parties.
5. Your Privacy Rights
You have important rights regarding your personal information:
📋 Access & Portability
- • Request a copy of your data
- • Download your information
- • View data processing activities
- • Export to another service
✏️ Correction & Updates
- • Update your profile information
- • Correct inaccurate data
- • Complete incomplete information
- • Modify privacy settings
🗑️ Deletion & Erasure
- • Delete your account
- • Remove specific information
- • Request data erasure
- • Withdraw consent
⚙️ Control & Preferences
- • Manage communication preferences
- • Control data sharing
- • Opt out of marketing
- • Restrict processing
📞 How to Exercise Your Rights
You can exercise most of these rights directly through your account settings. For other requests:
- • Email us at privacy@synergyai.com
- • Use our privacy request form
- • Contact our Data Protection Officer
7. International Data Transfers
As a global platform, we may transfer your information internationally:
🌍 Global Operations
Our servers and service providers are located in multiple countries, including the United States, European Union, and other regions with adequate data protection laws.
- • We use Standard Contractual Clauses (SCCs) for EU transfers
- • All transfers comply with applicable privacy laws
- • We ensure adequate protection in all jurisdictions
- • Regular compliance audits and assessments
8. Children's Privacy
🔞 Age Restrictions
Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements:
📢 How We Notify You
- • Email notification for significant changes
- • Platform banner highlighting updates
- • Version history showing what changed
- • 30-day notice before major changes take effect
📅 Effective Date
Changes become effective 30 days after posting, unless you're notified otherwise. Continued use of our platform after changes indicates acceptance.
Questions About Your Privacy?
We're committed to transparency and are here to help with any privacy-related questions or concerns.
📧 Privacy Team
privacy@synergyai.com
🛡️ Data Protection Officer
dpo@synergyai.com